Univacare - Privacy Policy

UNIVAHEALTH PRODUCTS PRIVATE LIMITED (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy (“Policy”) explains how we collect, use, share, store and protect your information when you visit or use our website https://univahealth.com (the “Platform”), place an order, contact customer support, or purchase our Ayurvedic/herbal wellness products (“Products”).

By using our Platform, you (“Customer”, “you”, “your”) agree to the practices described in this Policy.

1. Your Consent

By accessing or using the Platform and providing information, you consent to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of the Platform.

You may receive service-related communications (order confirmation, shipping updates, delivery updates, return/refund updates, account alerts) and, where permitted, promotional communications on the email address/mobile number you provide.

If your number is registered under DND/NCPR, you may still receive essential transactional communications. Promotional communications, where applicable, will follow relevant laws and regulations and will include opt-out options.

2. What is “Personal Information”?

“Personal Information” means any information that identifies you directly or indirectly, such as your name, phone number, email, address, payment details (processed via payment gateways), and device information. Information available in the public domain is not treated as Personal Information for the purpose of this Policy.

3. How We Collect Your Information

We collect information in the following ways:

A) Information you provide directly

When you create an account, place an order, fill out forms, post reviews, participate in surveys/promotions, or contact support, you may provide information such as your name, phone number, email address, shipping address, PIN code, and other necessary details.

B) Payment information

Payments are processed through secure third-party payment gateways. UNIVAHEALTH PRODUCTS PRIVATE LIMITED does not store your full card details. Payment data is handled by payment partners as per their security standards and applicable laws.

C) Information from other sources

We may receive limited information from third parties such as logistics partners (delivery status/address validation) and marketing/analytics partners (campaign performance, usually in aggregated form). We are not responsible for the privacy practices of third-party websites or platforms that we do not own, manage, or control.

4. What Information We May Collect

We only collect information that is necessary to provide services, process orders, and improve customer experience. This may include:

Identity & Contact: name, email, phone number, shipping/billing address, city, state, PIN code, country
Order & Support: order details, invoice information, return/replacement/refund requests, support interactions
Demographics (optional): age/date of birth, language preference
Device/Technical: IP address, browser type, device identifiers, log data, cookies, pages visited
Preferences: product interests, reviews, feedback, survey responses
Delivery details: recipient name, address, phone number

5. Why We Use Your Personal Information

We may use your information to:

Process orders and deliver Products
Verify identity for payments, fraud prevention, and support requests
Send order updates (confirmation, shipping, delivery, return/refund updates)
Provide customer support and resolve complaints
Improve the Platform and product/service quality through analytics and feedback
Collect ratings/reviews to improve customer experience
Send offers/newsletters where permitted (you can opt out anytime)
Comply with legal obligations (taxation, accounting, audits, and regulatory requirements)
Prevent misuse/fraud and maintain Platform security

Consumer clarity: We do not collect your data unnecessarily. We use it mainly to deliver your order properly, support you, and improve your experience.

6. Legal Grounds for Processing

We process Personal Information on one or more of the following bases:

Contract necessity
Legitimate interest
Legal obligation
Consent

7. Who We Share Your Information With

We do not rent or sell your Personal Information. We may share it only with:

Logistics/courier partners
Payment gateway partners
Service providers (hosting, analytics, support tools)
Legal/regulatory authorities when required
Business transfer (merger/sale scenarios)

All third parties are required to use information only for the services they provide and to protect it appropriately.

8. How Long We Keep Your Information

We retain Personal Information only for as long as needed to complete your transactions, support requests, maintain records, and comply with legal requirements. After that, we delete or anonymize it securely.

9. Where We Store Information

Your information may be stored on secure servers operated by us or trusted service providers with strict security controls.

10. How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards such as encryption, secure servers, access controls, and firewalls. However, no system is completely secure.

You are responsible for maintaining the confidentiality of your login credentials.

If you suspect a security issue, contact us at support@univacare.com.

11. Updating, Withdrawing, or Deleting Your Information

You may request to access, correct, withdraw, or delete your Personal Information by contacting:

Email: support@univacare.com

We will process requests as per applicable laws. Some data may be retained for legal compliance.

12. Cookies

We use cookies to remember preferences, improve performance, analyze traffic, and measure marketing effectiveness.

You can disable cookies through browser settings, but some features may not function properly.

13. Reviews and Comments

Any reviews or comments you post may be publicly visible. Please avoid sharing sensitive personal information in public areas.

14. External Websites

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to this Policy

We may update this Policy from time to time. Updates will be posted on https://univahealth.com.

16. Grievance Redressal

Name: Sunil Kumar

Designation: Business Development Manager

Company: UNIVAHEALTH PRODUCTS PRIVATE LIMITED

Address: NO-1046 3/F LEFT SIDE, GALI NO-9 GOVINDPURI, Kalkaji, South Delhi, New Delhi, PIN Code: 110019