Univacare - Returns, Replacements & Refunds Policy

Please read carefully before placing an order.

1. Overview

At Univacare, every order is quality-checked and securely packed before dispatch. Since we deal in Ayurvedic / herbal medicines and wellness products, returns are accepted only in specific cases for hygiene and safety reasons.

2. Return / Replacement Eligibility (Accepted Reasons)

You may request a Return / Replacement / Refund within 3 days after the delivery is complete if you receive the shipment in the following condition:

  • Damaged / Leaking product
  • Unused and Sealed pack
  • Broken product or damaged outer package
  • Wrong product delivered
  • Expired product (past expiry date at the time of delivery)
  • Incomplete order / Missing item(s)

3. Important Timelines (No Confusion)

To be eligible:

  • Report the issue within 3 days (72 hours) of delivery (mandatory).
  • After approval, return dispatch/self-ship must be done within 7 days (if reverse pickup is not available).
  • Requests raised after 4 days of delivery will not be accepted, as proofs cannot be validated.

Note: This policy focuses on delivery/quality issues. We do not accept returns just because the product did not suit personal expectations.

4. Non-Returnable / Not Accepted

Returns / refunds will NOT be accepted in these cases:

  • Opened/used / partially consumed/altered products
  • Missing original packaging, labels, cartons, or batch/expiry details
  • Return request raised after 3 days of delivery
  • Damage/shortage reported after 3 days of delivery
  • Requests based on taste/flavour preference, colour variation, or natural batch-to-batch variation could not be processed.
  • Issues like stomach upset, headache, or individual sensitivity (body responses differ).
  • If you feel unwell, stop use and consult your doctor.

5. How to Raise a Return / Replacement Request

Email us at support@univacare.com or call us at 9667664663 within 3 days of delivery with:

  • Order ID
  • Product name(s)
  • Issue description
  • Clear photos/videos of:
  • outer box (with shipping label)
  • inner packaging
  • product seal/label (batch no. + expiry)
  • damaged/leaked area (if applicable)

We will review your request within 24-48 working hours and confirm the next steps.

6. Pickup / Self-Shipping

  • If reverse pickup is available at your location, we’ll arrange it.
  • If reverse pickup is not available, you may self-ship via a reliable courier.

Courier Charges:

If the issue is our mistake (damaged/tampered/wrong/missing/expired), courier charges will be reimbursed up to a reasonable amount, after submitting the courier receipt.

7. Replacement Rules

Replacement is subject to stock availability.

If replacement stock is not available, we will initiate a refund (as per eligibility).

In certain cases (leak/tamper confirmed via evidence), we may request you to safely discard the product and we will process replacement/refund accordingly.

8. Refund Policy

Refunds will NOT be issued if:

  • Returned product is damaged/tampered due to customer handling
  • Product is used/partially consumed
  • Shipping address provided was incorrect/incomplete
  • The request does not meet the conditions in this policy

Refunds MAY be issued if:

  • The return meets eligibility and passes verification
  • Product is out of stock and replacement is not possible
  • Location is non-serviceable and order cannot be delivered
  • Duplicate payment for the same order (same customer/order proof)

9. Refund Modes & Timelines

  • Prepaid Orders: Refunded to the original payment method
  • Cash on Delivery (COD): Refunded to your Bank Account / UPI provided during the return request

Refund processing time:

  • Once the picked product will be returned at the destination Centre, after verification is complete, the refund is processed within 3–5 working days
  • Bank/payment partners may take an additional 2–7 working days to reflect the amount

10. Order Cancellation

  • You may cancel your order by emailing support@univacare.com or call 9667664663 before dispatch.
  • Once dispatched, the order cannot be cancelled.

If cancelled before dispatch, the refund is initiated within 3–5 working days (bank timelines apply).

11. No Processing Fee

  • There is no processing fee for eligible returns/replacements.
  • If you request an exchange to a higher-priced product, you must pay the price difference.

12. Contact Us

Email: support@univacare.com
Phone/WhatsApp: 9667664663
Support Hours: [Mon-Sat | 10 AM - 6 PM]